The Transactions Menu provides information about your business transactions. Here, you can also cancel an authorization, collect or refund a payment, or even generate a transaction receipt.

You can view all your recent payments and you can filter them. Information displayed for each payment includes transaction status, payment amount, date of the transaction, type of operation, the channel, payment method, the POS terminal and the store code.

You can access more detailed information about each payment by pressing the “Details” button.

The table below details all the fields displayed. These fields can differ, depending on the type of transaction.

Group	Field	Description
“Transaction” Group	Date	Timestamp of the operation/transaction.
	Operation	Type of operation (Authorisation/Purchase/Refund/Reversal/Closure, etc.).
	Amount	Transaction amount.
	Currency Code	Transaction’s Currency code. Assumes the fixed value of ‘978 – Euro’.
	Status	Transaction status, which can be: “Completed”, “Declined” or “Cancelled”.
	Error Reason	Informs the error code.
	Error Description	Informs the error description.
	Authorisation ID / ARN	Identification of the authorisation at the payment system.
	Authorisation Key	Identification of the transaction at SIBS Backoffice.
	Original Authorisation Key	Secondary identification of the transaction at SIBS Backoffice.
	Original Authorisation Key (External)	Secondary identification of the transaction at SIBS Backoffice.
	Acquirer	Identification of the acquirer associated with the transaction.
“Merchant” Group	Merchant	Merchant identification at SIBS Backoffice.
	Store	Identification of the Merchant’s store, owner of the terminal where the transaction was carried out.
“Terminal” Group	POS	Terminal ID.
	POS brand code	Identifies the brand code of the terminal used for the transaction.
	Terminal Type	Identifies the type of terminal used for the transaction.
“Acceptance” Group	Channel	Identifies the type of channel (Digital or Physical).
	Acceptance network code	Identifies the code of acceptance in the network.
	Acceptance channel Type Code	Identifies the type of acceptance in the used channel.
“Payment” Group	Payment Type	Identifies the type of the payment (Key enter, Others).
	Scheme	Identifies the scheme of the payment.
	Payment Method	Identifies the method of the payment (Card, BLIK, PayByLink).
“Card” Group	Card Data Entry Mode	Identifies the type of authentication (Chip, Contactless, etc.) of the operation, from the terminal perspective.
	Presence	Identifies if it is card-present or card-not-present.
	Number	Identifies the number of the card (PAN).
“Card Holder” Group	Authentication	Identifies if the transaction was made with or without Authentication.
	Name	Identifies customer’s name.
	Customer e-mail	Identifies customer’s e-mail.
“Split Payouts” Group	Split Payout ID	Settlement Point ID
	Amount	Value defined to a specific Settlement Point ID

Search and filter transactions

The filtering feature allows you to limit data according to predefined time intervals such as “Today,” “24 hours,” and “7 days.” The time interval filter updates as you progress through the transaction pages.

In the “Transactions” menu, you can filter transactions based on several criteria, as shown below:

Add a filter to the search

You can choose one or more filters from the following options. When you select a filter, simply press the “+” button to add it to the search line, as shown in the table below.

Field	Value
Acquirer	Choose an option
Authentication method	Choose an option
Authorisation ID/ARN	Editable
Card	Editable
Card Data Entry Mode	Choose an option
Channel	Choose an option
Channel Transaction ID	Editable
Customer E-mail	Editable
e-Commerce Authentication	Choose an option
Maximum amount	Editable
Merchant Operation ID	Editable
Minimum amount	Editable
Operation	Choose an option
Payment method	Choose an option
Payment type	Choose an option
Recurring	Choose an option
Scheme	Choose an option
Split Payouts	Choose an option
Split Shipment	Choose an option
Status	Choose an option
System	Choose an option
Terminal Period	Editable
Terminal type	Choose an option

After selecting the desired search filters, click on the “Search” button to retrieve the corresponding data from the system. To remove or clear all applied filters, simply click on the “Clear” button. You can give a name to your search parameters for easy reference later.

Once saved, your search will appear under the “Saved Searches” tab and can be reused as needed.

Cancel a payment authorization

To cancel an authorization, click on the relevant transaction, open the menu, and select the “Cancellation” option. Then, on the screen that appears, press the “Perform cancellation” button to confirm the cancellation. If the operation is successful, a “Cancellation” operation will be generated.

Keep in mind that only an authorization that has not been paid can be cancelled. You must inquire about the associated transactions to verify if the authorization has been paid.

Collect the payment

To confirm a Purchase Authorization and collect the payment, you must click on the transaction, open the menu, and select the “Collect Payment” option. Keep in mind that only authorizations that have not been cancelled can be paid, so you should check the associated transactions to verify if the authorization has been reversed.

You can pay either the full or partial amount, but if you choose to pay a partial amount, the remaining balance will be automatically cancelled.

Refund the payment

With this option, you can issue a refund of the purchase amount to the client. Before doing so, you should check the associated transactions to confirm that the amount to be refunded hasn’t already been refunded.

To initiate a refund, click on the relevant transaction and select the “Return” option from the menu. Enter the amount to be refunded, either the total or a partial amount, and then click the “Refund” button to complete the process.