On SIBS Backoffice you have a dedicated menu to change your general settings of your account. Please, click on your profile name and go to “Settings” to enter on the user settings page.
Change password
You can change the password of your profile by clicking in your profile name and go to “Settings”.
After filling the “Change password” form and setting a new password, you will be redirected to the login page, in which you will have to enter the newly set password.
The password must have a minimum of 12 characters and must have a number, a special character, an uppercase and a lowercase letter.
Change phone number
In order to change the mobile phone number associated to your SIBS Backoffice account, click on your profile name and go to “Settings”.
In the “Change mobile phone” form you will be able to add a new phone number and then click on “Save” to confirm your mobile phone change.
Deactivate account
In order to deactivate your SIBS Backoffice account, you will need to have an “Owner” role on SIBS Backoffice. If such is the case, click on your profile name and go to “Settings”.
On the “Deactivate account” section, click on the “Deactivate” button.
After pressing the button and confirming your action, you will receive an SMS with a confirmation code. In order to complete the account deactivation process, please enter the code received.
The deactivation of the account entails the deletion of all users associated to that account and the deletion of the information records from SIBS Backoffice.
If the owner belongs to more than one Merchant, this action will only deactivate the account that is parameterized.
Recover password
If you forgot your SIBS Backoffice password, go to the “Login” webpage and click on “Forgot your Password?”.
You will be redirected to a new screen, in which you must enter your e-mail address and registered mobile phone. After that, you will receive an SMS with the password recover code that must be input on SIBS Backoffice.
Lastly, you will be able to set a new password and log into your account.