In the chapters available below you will be able to seek information regarding each feature.

Add a search filter

In the “Payments” menu > “Payment Operations” you can see all the transactions in real-time or you can also filter transactions based on several criteria.

General filters

The general filters available in the page are:

Filter based on other criteria

In order to filter based on other criteria you can insert one or more filters in the “Other Filters” field.

The available transaction filters are the following:

Field	Value
Acquirer	Choose an option
e-Commerce authentication	Choose an option
Channel	Choose an option
Card	Editable
Maximum Fees	Editable
Minimum Fees	Editable
Client e-mail	Editable
Operator email	Editable
EAT	Choose an option
Payment Entity	Editable
Split Delivery	Choose an option
Status	Choose an option
Merchant operation ID	Editable
Transaction ID in the channel	Editable
Authorisation ID/ARN	Editable
Authorised Payment ID	Editable
DCC indicator	Choose an option
Fallback indicator	Choose an option
Brand	Choose an option
Authentication method	Choose an option
Payment method	Choose an option
Data Retrieval Mode	Choose an option
Payment method	Choose an option
Maximum Gross Amount	Editable
Minimum Gross Amount	Editable
Exact Gross Amount	Editable
Exact Net Amount	Editable
Maximum Net Amount	Editable
Minimum Net Amount	Editable
Operation	Choose an option
Terminal Period	Editable
Express QR Code	Choose an option
Recurring	Choose an option
MB Reference	Editable
System	Choose an option
MB WAY Mobile Phone	Editable
Authorization Type	Choose an option
Card Type	Choose an option
MIT Type	Choose an option
MIT Transaction Type	Choose an option
Offline Transaction	Choose an option
Maximum Deferred Amount	Editable
Minimum Deferred Amount	Editable

Add several search filters

While carrying out a search you can choose a filter in the “Other Filters” and then press the “+” button, as shown in the picture below.

The selected filter will move to the search line. You can add other filters using this same method until your search criteria is complete.

Save a filtered search

After selecting the intended filters, you can save a search, by pressing the “Save” button available in the page.

After that, a window will pop up asking you to name the saved search.

The search will be available in the “Saved Searches” tab.

Check transaction details

In order to view the details of a transaction, you must click in the “Actions” button of the transaction and then click in “Details”.

The table below details all the fields displayed on the transaction details. These fields can differ depending on the transaction type.

Transactions

Field	Description
Date / Time Processing	Date and time when the transaction was processed.
Terminal Date / Time	Date and time recorded on the terminal when the transaction was processed. Note: It may differ from the processing date and time, particularly on physical terminals.
Operation	Type of transaction (e.g. “Purchase” or “Refund”).
Gross Amount	Gross amount of the transaction.
Net Amount	Net amount of the transaction.
Deferred Value	Value of the transaction processed on a deferred basis. Note: Deferred payments are payments for goods and services where the debit to the customer’s account does not occur immediately but at a later date, to be agreed with the payment service provider. Consequently, the date of compensation to the Merchant is also affected.
Commissions	Commissions associated with a transaction. Note: SIBS Backoffice does not show commissions for Service Payment transactions.
Currency code	Transaction currency code. Has the fixed value 978 – Euro.
Status	Transaction status (e.g. “Completed”, “Declined”).
Authorisation Type	Identifies the type of authorization operation (e.g. incremental authorization).
Error Reason	Informs the error code that occurred in the rejected operations. Note: successful operations are associated with the code “00.000.0000”.
Error Description	Gives a description of the error.
Channel Transaction ID	Identification of the transaction channel at SIBS.
Id (Merchant)	Identification of the Merchant (assigned by the Merchant).
Authorisation Id / ARN	Identification of the payment system authorization.
Authorisation Key	Identification of the transaction at SIBS.
Original Authorisation Key	Identification of the associated transaction in SIBS.
External Original Authorization Key	Secondary identification of the transaction in SIBS.
Authentication Method	Identification of the authentication method used.
Acquirer	Identification of the Acquirer of the transaction.
TSE	Identification of the Terminal Support Entity
Authorised Payment ID	Identification of the Authorized Payment token.
DCC indicator	Identifies whether the transaction used Dynamic Currency Conversion (DCC). DCC is an option for foreign cardholders that allows payment in the card’s home currency or in Euros.
Amount in Original Currency	Identification of the amount in the original currency.
Fall-Back Indicator	Identifies whether the transaction was decided on a track because the chip data could not be read.
Offline Transaction	Identifies whether the transaction was carried out offline.

Merchant

Field	Description
Merchant	Merchant identification in SIBS systems.
Store	Identification of the Merchant’s establishment to which the terminal where the transaction was made belongs.

Terminal

Field	Description
POS	Identification (number) of the terminal used in the operation.
POS brand code	Identifies the brand and model of the terminal (e.g. ZD).
Terminal Type	Identifies the type of terminal used (e.g. SmartPOS or WEB).
Accounting Period	Identifies the accounting period of the terminal used.

Acceptance

Field	Description
Channel	Identifies the type of channel (e.g. digital or physical).
Acceptance network code	Identifies the network acceptance code.
Acceptance channel Type Code	Identifies the type of acceptance in the channel.

Payment

Field	Description
Payment Type	Identifies the payment mode used, associated with the payment method (e.g. “Contactless” or “QR Code”).
QR Code Express Description	Name/description defined by the Merchant when creating the QR Code Express. Valid for transactions with the “QR Code Express” payment method.
Scheme	Identifies the brand used in the transaction (e.g. “MB”).
System	Identifies the financial system or product used in the transaction.
Payment Method	Identifies the payment method used (e.g. “MB WAY”, “Card”).
Authentication Method	Identifies the authentication method used in a physical terminal transaction (e.g. “PIN”, “Signature”).
eCommerce Authentication	Identifies the authentication method used in a digital or virtual terminal transaction (e.g. “3DS”).
Merchant Exemption Request	Identification of the request for a Merchant’s exemption regarding authentication.

Card

Field	Description
Card Data Entry Mode	Identifies the type of authentication of the operation, from the equipment’s point of view (e.g. “Track”, “Contactless”).
Country Code	Indicates the country of the card.
Presence	Indicates the presence or absence of a card at the time of payment.
MB WAY mobile phone	Identification of the MB WAY phone number.
Number	Number of the card used, encrypted.

Card holder

Field	Description
Code	Customer identification on the merchant.
Presence	Indicates whether or not the owner of the card is present.
Billing Client Name	Identifies the customer’s name.
E-mail	Customer’s e-mail address.
Phone	Identifies the customer’s phone number.
Mobile Phone	Identifies the customer’s mobile phone number.
Billing Address	Identifies the billing address provided by the customer.
Billing Post Code	Identifies the postal code associated with the billing address provided by the customer.
Billing City	Identifies the city associated with the billing address provided by the customer.
Card Country Code	Identifies the country associated with the billing address provided by the customer.
Shipping Address	Identifies the shipping address provided by the customer.
Shipping Postal Code	Identifies the postal code associated with the delivery address provided by the customer.
Shipping City	Identifies the city associated with the shipping address provided by the customer.
Shipping Country Code	Identifies the country associated with the delivery address provided by the customer.

Payment reference

Field	Description
Payment Owner Code	Code of the SIBS merchant that generated the reference for payment of services.
Payment Entity Code	Identification of the payment of services entity.
Payment Entity Reference Code	Number corresponding to the payment of services reference.

Download/export transaction list

In order to download the list of transactions, click in the “Complete” or “Basic” download button at the end of the Payment Operations page.

The two types of download differ in:

• Complete export: allows you to export up to 30.000 transactions, with all the information the platform has on each transaction;
• Basic export: allows you to export a larger number of rows, up to 100.000 transactions, with a slight reduction in the number of exported columns.

In both export options, if the “Transactions Found” list returns a value higher than the defined limit the application will not be able to export all the transactions. In these cases, an informative pop-up is displayed with the time window considered in the export.

Check reconciliation operations

The “Reconciliation Operations” submenu allows the Merchant to search and check details of reconciliations.

The reconciliation procedures depend on the type of terminal:

• Digital terminal reconciliation: daily automatic reconciliation at 1:00 AM.
• Physical terminal reconciliation: daily reconciliation (minimum) or every 7 days (maximum), noting that there can exist more than one daily reconciliation which can correspond to different accounting periods.

To check the details of a reconciliation, click on the “Actions” button of a reconciliation and then on “Details”.

Check events and audits

The “Events and Audits” menu serves as a directory in which all actions executed by the users will be recorded. It will provide information about the type of actions executed, the user involved, the date and the description of the action.

In order to see the actions performed by all the users, you must have the Owner role in SIBS Backoffice. Other users will only see the record of actions from users with hierarchically lower profile types.